FREQUENTLY ASKED QUESTIONS
Q: WHEN WILL MY ORDER SHIP?
Please keep in mind that all pieces are handmade. When purchasing from BMC, you are supporting a growing small business! We ask for at least 5-7 days for processing, giving us time to make your pieces and pay attention to detail. If you have ordered a Spell It Out or Shannon Choker, it is listed in the description that this piece is totally custom and handmade. We ask for 1-4 weeks to create and ship. Under no circumstances can a Spell It Out or Shannon Choker be returned, exchanged, or refunded.
Q: wHAT IS THE RETURN POLICY?
All pieces are handmade to order. All discounted items are final sale. If you use a discount code, the sale is FINAL. We do accept exchanges if your product arrives broken. We do accept returns if you have any problems with the jewelry to receive.
q: I Purchased 2 day shipping! Where is my package?
When purchasing 2 Day shipping or over night shipping, please know that this is the time your package will spend IN THE MAIL! We still require at least 5-7 days for the processing of your order. Once your order has been shipped, it will only spend 2 (or 1) day in the mail.
We aim to provide high quality goods and products to all of our customers, at an affordable price. We warrant the products you receive will meet their specification at time of delivery.
Bluumoon Collection, LLC is not responsible for lost or damaged jewelry after delivery has been accepted.